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Frequently Asked Questions about HughesNet Gen5

Below are answers to some of the most common questions regarding your HughesNet Satellite Internet and voice service.

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HughesNet is America’s #1 Satellite Internet Provider. Currently, there are more than 1 million customers who are able to connect to high speed satellite internet. HughesNet is available everywhere in the continental U.S., even in rural areas with little to no infrastructure. HughesNet also offers the same great availability for home phone through Voice over Internet Protocol (VoIP).

Satellite internet providers launch high capacity satellites into space, which send signals to the dish you have at your home. A certified technician will supply and install all the necessary equipment. There are five main parts to establishing a satellite internet connection:

  • Your device
  • Satellite modem
  • Satellite Dish
  • Geostationary satellite in space
  • Network Operations Center (NOC)

HughesNet Gen5 plans come with a dual-band 802.11ac WiFi modem, which has 2.4 GHz band and 5 GHz band. The 2.4 GHz band allows your signal to reach a wide area and the 5 GHz band helps it travel at high speeds. When you send a request for a page, a signal is sent from your modem to the dish at your home. The dish sends the signal along to a NOC who then transmits it to a satellite about 22,000 miles into space. These satellites are geostationary, meaning they remain in the position as the earth orbits to keep a consistent connection. Once the satellite processes the signal, it is sent back to the NOC and then to your computer. Although the signal has to travel almost 45,000 miles, this entire process only takes a fraction of a second.

HughesNet Gen5 delivers faster speed and more data to customers than ever before. You get all the top features including 25Mbps Download, 3Mbps Uploads, built-in WiFi, no data overage fees, bonus data, and much more. HughesNet has been ranked #1 by the FCC for two consecutive years for delivering promised speeds to customers. This is important when it comes to consistency in speeds and reliability for your internet service.

A data cap is imposed by HughesNet in order to manage how much data customers are using each month. It measures the amount of data transferred from your computer to a server or vice versa.

HughesNet will slow your internet speeds to between 1Mbps and 3Mbps, depending on network congestion. These speeds usually only allow for internet browsing and not activities like streaming or downloading large files. HughesNet does not have any overage fees and will never disconnect your internet due to data overages.

All HughesNet Gen5 plans offer customers download speeds of 25Mbps and upload speeds of 3 Mbps. With these speeds, multiple users can connect to the internet and perform all regular activities such as streaming, browsing, emailing, and chatting.

HughesNet Gen5 Internet is available virtually everywhere in the contiguous United States and parts of Alaska. HughesNet prides itself on being able to deliver internet in even the most rural areas of the U.S.

The answer to this question depends on what kind of game you are playing. Satellite internet allows for users to play “turn-based” games such as chess or strategy games. However, real-time games struggle to maintain a consistent connection because of the distance the signal has to travel (approx. 45,000 miles). The half second delay causes skips and buffering when trying to connect real-time games.

HughesNet voice is a home phone service that utilizes Voice-over-IP (VoIP) technology. VoIP routes your satellite connection through an Analog Telephone Adapter (ATA) in order to allow you to make calls through your modem without using up any data. HughesNet Voice has all the top features including Caller ID, Call Waiting, and Call Forwarding.

HughesNet is compatible with both Windows and Mac operating systems. As long as your respective manufacturer still supports your current OS, you are able to connect to the internet with HughesNet.

A certified HughesNet installer will come out to your home on your set installation date. They are able to connect up to two devices during their appointment (desktop computer, laptop, tablet device, or smartphone). They will evaluate your property to see what spot has the best view of the southern sky. Standard installation equipment includes: a HughesNet Dish, a modem, up 125 feet of RG-6 cable, and a grounding block. If the installer has to make any penetrations to outside walls, they will be weather-seal upon completion.

Because of the distance the signal is required to travel, it is not recommended to try and connect to a VPN with HughesNet. When doing everyday activities, your HughesNet modem accelerates the signal in order to make up for the distance. However, because VPNs encrypt data, your modem struggles to compensate for that distance and reduces speeds anywhere from 50% to 70%.

No, HughesNet does not provider satellite internet to mobile locations.

Latency is the measure of time that it takes data to travel to a network server and back. If you have satellite internet, that entire trip is about 45,000 miles from your computer, to the satellite in space, and back. Because of the long distance, there a half a second delay in your computer's communication with the website. This goes virtually undetected when doing normal internet activities. However, if you are trying to connect to real-time games, this delay causes the game to twitch and potentially drop your connection.

HughesNet Voice

Yes, the data used to make calls over HughesNet voice does not count toward your internet data.

If you choose HughesNet Voice, you will receive all your internet equipment as well as an analog telephone adapter (ATA).

HughesNet voice gives you all the standard features as normal landline including: call waiting, caller ID, outbound Caller ID, enhanced voicemail, call block, and a web-care portal.

The base HughesNet Voice plan comes with unlimited calling anywhere in the U.S. and Canada. You can purchase additional international plans for calling to up to 60 countries.

HughesNet Gen5

All HughesNet Gen5 plans come with 25 Mbps download speeds, 3 Mbps upload speeds, a built-in WiFi modem, the data saver, and the bonus zone.

When you are watching streamed content on any HughesNet Gen5 plan, your resolution will be auto adjusted to DVD quality. This allows you to watch up to 3 times the streamed content each month over HD quality. You do also have the option to turn it off temporarily or permanently, or you can just snooze it for 4 hours.

The Bonus Zone gives you an additional 50GB of data each month for free. You are able to access this extra data between 2a.m. and 8a.m. to do things that use a significant amount of data like, run system updates or download large files.

HughesNet Gen5 has four different plan options with data ranging from 10 GB of data per month up to 50GB. If you are a single user and just use the internet for light browsing, the 10 GB plan is perfect for you. People who have a small family or a couple who needs a little more data would benefit from the 20 GB plan. The 30GB plan connects the whole house and multiple device. With the 50 GB, you can keep everyone in your family connected to the internet.